BRIDGING THE GAP IN 2001

If you asked each of your customers to grade the service you provide on a scale from “1 to 10”, what grade do you believe they would give you, “1” being the worst, “10” being absolutely perfect?

Regardless of the score your company was given, if your follow up question were, “what would we need to do to take if from the score given to a “10”, what would you think the answer would be?

If you evaluated each of your account managers using the same “1 to 10” scale, what number would you assign to each of them? And, if you used your best judgment to determine what each would need to be, to do, or become in the future to deserve a “10”, what changes would need to take place?

Assuming you could formulate a plan to help each of your account managers bridge that numerical gap and actually make it into that illusive “10” category, how might that change impact their performance, their attitude about the career path they are on, and the prospects of them still being on your team months, even years, from now?

Back to “bridging the gap”…have you considered the possibility that taking the step to have additional account managers professionally trained might just be one of the best investments you could make in both your account managers and your business?

You will find the schedule of classes for the first quarter of 2001 enclosed. We already have individuals being scheduled for the January class. If you have one or more employees you would like to send, just let us know of your intentions.

We would like to wish you a wonderful Holiday Season and best wishes for the coming year. We look forward to being a part of what makes “2001” the best year ever for your business.